Navigating our customers on the Halfords journey.

We have set operational milestones for both internal and external use. These are not financial metrics but sustainable profitability will flow from the delivery of these milestones. The following are some of the milestones that will support our growth targets.

Milestones: colleagues

		FY14 Target	FY14 Achieved		FY15 Target	FY16 Target
3-Gears		All qualifying colleagues through Gear 1			50% of colleagues through Gear 2	80% of colleagues through Gear 2
						Two Gear 3 colleagues per store
Reduce % of Colleagues Leaving within 3 months					<12.5%	<10%
Colleague Engagement						>85%

Milestones: operational

		FY14 Target	FY14 Achieved		FY15 Target	FY16 Target
Autocentres Opened		20-30	23		10-15	10-15
Launch PACs
Annual PACs Sales Growth					20%	20%
Cycle Repair Sales Growth		25%	29%		25%	25%
Improved Cycle Departments		100	100		180	180
Stores in a Refreshed Format		10-15	27		c. 55	c. 70
Launch New Retail Website
Mobile & Tablet-optimised Site Launched

Milestones: customers

		FY14 Target	FY14 Achieved		FY15 Target	FY16 Target
Retail Net Promoter Score		>60%	72%		>75%	>75%
Stores working stock outside peak trading hours		25%	33%		Majority of stores

Improved store displays enhanced the customer experience.