Halfords' vision is to Help and Inspire our Customers with their Life on the Move by offering unique in-store services and a compelling product range with expert services. The table below identifies the key stakeholders with whom we interact to achieve this vision and outlines how and why we engage with them.

Why we
Material IssuesWhat are
we doing


Customers want value, personalisation and to trust the advice and service they receive. We want to know how we are performing so we can deliver unparalleled honest and trustworthy products and services.Value for money
Customer service
Service Revolution
The 'H' Factor
Stores Fit to Shop
21st Century Infrastructure
Click with the Digital Future
Our colleagues are fundamental to the achievement of our customer experience ambitions.Career opportunities
Pay and conditions
Training and development
Colleague engagement
3-Gears Training programme
Listening : surveys and colleague groups
'Accelerate' management development courses
Recognition and reward
Annual colleague engagement survey
As a publicly listed company we need to provide fair, balanced and understandable information to instil trust and confidence and allow informed investment decisions to be made.Future-orientated information
Risk information
Operating and financial performance
Access to management
Integrated reporting
Consistent KPIs provided through clear and regular updates
Responding to investor queries and meeting requests
Recognition in Social Responsibility investor indices e.g. FTSE4Good
We aim to contribute positively to the communities and environment in which we operate.Impact of Group activities on the wider community
Developing future customers
Re~Cycle Partnership
Onley Prison Workshops giving training and employment opportunities for
Free Kids' Holiday Bike clubs
Cub Scouts Cyclist Activity badge workshops
Stores will donate payroll hours to engage with local charities
The strength of our brand relies heavily on the high standards of our carefully selected suppliers in order for us to deliver market leading products and services.Quality management
Cost efficiency
Ethical Trading policy
Speed to market
Security of supply
Far East trading office developing mutually beneficial relationships
Logistics efficiencies and environmental management
Supplier conferences
As a business to consumer company we need strong omnichannnel exposure in order to connect with customers and our wider stakeholder audience.Reliable range, product and pricing information
Transparency of reliable and timely Group information
Product videos and peer reviews
TV & Radio advertising campaigns
E-mail and PR customer engagement
Improving Twitter, Facebook and You Tube content
Monitoring and responding to comments and concerns on social channels
Policies and regulatory changes may provide both opportunities and risk to our operations. Working closely with the Government allows us to ensure that our products and services evolve to any changing market conditions.Transport policies and schemes
CO2 reduction strategies
Cycle to work policy campaigning
DAB Radio working groups
Driver training and vehicle safety enhancements
Engaging with VOSA, DVLA, TSI, ASA and HSE